Results

EOI API impact

• Completion rate jumped from 40% to 80%.
• HR saved 30 minutes per life event — both front-end and back-end.
• Employees reported a smoother, easier experience.
• HR now focuses on strategic tasks like verifying beneficiaries and educating employees.

Absence status API impact

• HR saved up to 20 hours per week in leave management.
• Managers no longer manually enter time.
• Morale improved among nurses and staff.
• Payroll issues decreased and leave was processed faster.

The Lincoln solution

With Lincoln’s LincSmart^® technology and its partnership with Workday, Cape Fear Valley Health System implemented two key integrations:

Results

Working with LincSmart^®, the streamlined benefits administration process saved The Motley Fool time throughout the process, in some cases months. It also improved the benefits experience for HR and employees.

EOI time savings

• 15 minutes per employee per life event through the EOI integration
• 25+ hours per 100 employees handling coverage changes

Improved HR and employee experience

• The user-friendly employer and employee portal provided easier access to benefits information.
• Employees completed their EOI at a higher rate on their first attempt.

STD claims management time savings

• 30 minutes per employee on disability
• 10+ hours annually on STD claims alone

Automated offboarding and compliance

• Eliminated manual notifications for departing employees
• Enhanced compliance with portability and conversion communications

The Lincoln solution

With Lincoln’s LincSmart^® technology, The Motley Fool could transition to an automated process, saving time and improving accuracy. Through its collaboration with UKG Pro Benefits Administration (technology powered by PlanSource), LincSmart^® significantly reduced the human resources (HR) team’s workload and enhanced the enrollment and claims experiences for employees. Changes included:

Results

The seamless integrations between LincSmart^® and ADP Workforce Now^® transformed HBD Industries’ benefits administration process. HBD saved a significant amount of time and could focus on other duties while employees appreciated real-time decisions.

HR time saved

• 3 hours of setup time for their Lincoln accident and critical illness plans with the plan design API
• 30 minutes to one hour per life event through our EOI solution

The Lincoln solution

With Lincoln’s LincSmart^® technology and its partnership with ADP Workforce Now, HBD Industries transitioned to a automated process, saving HR a significant amount of time, improving accuracy and enhancing the employee experience. Changes included:

• Automated plan design setup: The plan design API simplified plan setup by allowing plan information like rules and rates to flow from Lincoln to the ADP Workforce Now platform automatically. HR saved time, increased accuracy and felt more confident in plan builds.
• EOI solution: Employees complete EOI with a single sign-on during the enrollment process and receive real-time decisions through API. It mitigates employee waiting periods and saves HR time and hassle.

Results

The Cason Group and its broker saw significant improvements in efficiency, accuracy and implementation speed.

Time savings and improved efficiency for brokers

• 2 – 3 business days eliminated in case setup by using the Lincoln Plan Build Guide
• 10 – 60 minutes per case by reducing errors in age-based rate settings by using the Lincoln Plan Build Guide
• 3 – 5 hours saved through streamlined implementation and responsive communication
• 60 – 90 minutes saved during plan setup by using Marketplace Plans

The Lincoln solution

Using Lincoln’s LincSmart^® tech integration with Employee Navigator and guidance resources, the broker confidently set up the plan and gained new efficiencies. For example, data exchange allowed The Cason Group to exchange files via EDI in a single file. The broker also used the following LincSmart’s broker tools to simplify the setup process: